At Dexa Studios, we are committed to protecting all of your personal information and being transparent about how we collect, use and store your data. This policy outlines your rights and our responsibilities.
01
Information we collect
When you interact with Dexa Studios — whether through our website, enquiry form, or directly via email — we may collect the following types of information:
Your name and contact details (email address, phone number)
Business information provided in project enquiries
Messages or correspondence you send us
Technical data such as your IP address, browser type, and pages visited
Any other information you voluntarily provide
We only collect information that is necessary to deliver our services and respond to your enquiries effectively.
02
How we use your information
The information we collect is used solely to support our working relationship with you. Specifically, we use your data to:
Respond to project enquiries and provide quotes
Communicate about ongoing or upcoming projects
Send relevant service updates or follow-ups
Improve our website and client experience
Meet any legal or regulatory obligations
We do not use your data for unsolicited marketing, nor do we sell or rent your information to any third parties.
03
Sharing your information
The information we collect is used solely to support our working relationship with you. Specifically, we use your data to:
Respond to project enquiries and provide quotes
Communicate about ongoing or upcoming projects
Send relevant service updates or follow-ups
Improve our website and client experience
Meet any legal or regulatory obligations
We do not use your data for unsolicited marketing, nor do we sell or rent your information to any third parties.
04
Cookies & tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about site usage. Cookies are small text files stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies enabled.
We may use third-party analytics tools (such as Google Analytics) that collect anonymised data to help us understand how visitors use our site. These services have their own privacy policies.
05
Data retention
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 24 months following our last correspondence.
Once your data is no longer needed, it is securely deleted or anonymised. You may request deletion of your data at any time (see Your Rights below).
06
Your rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal information
Opt out of receiving communications from us at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details in the section below. We aim to respond to all requests within 30 days.
07
Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption, and access to personal data is restricted to authorised personnel only.
While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the Internet is 100% secure. We cannot guarantee the absolute security of data transmitted to us.